D2C Blindspot is a service operated by Alphamark Consulting LLP, a limited liability partnership registered in India ("D2C Blindspot", "we", "us"). This policy explains when you can get a refund and how to cancel. It forms part of our Terms of Service.
Blindspot Snapshot and Growth Decision Analysis
- Nothing new in your report: if your report shows you nothing new about your business, tell us within 48 hours of receiving it and we will refund you in full. A short email explaining why is enough. You keep the report.
- We could not start: if we have not received the data and access we need within 30 days of purchase, you can ask for a full refund at any point before work begins.
- Cancel before work starts: you can cancel and receive a full refund at any time before we begin the analysis.
- Once the report has been delivered and the 48 hour window has passed, the service is complete and is not refundable.
Growth Copilot
- Growth Copilot renews monthly until you cancel.
- Cancel at any time by emailing hello@d2cblindspot.com. Cancellation takes effect at the end of the current paid month and you will not be charged again.
- Months already started are not refunded, except where we were unable to deliver the service.
How to request a refund or cancel
Email hello@d2cblindspot.com from the address you used at checkout, or use the contact page. Include your order email and the plan you bought. We reply as quickly as we can, normally within a few working days.
When you receive the money
Approved refunds go back to the original payment method through PayPal or the payment processor you used, usually within 5 to 10 working days. Your bank may take a few extra days to show it.
Payment disputes
If something has gone wrong, please contact us first. Most issues are quicker to fix directly than through a dispute with your bank or payment provider.